W. W. Norton – Student Activity Editor
UX · 2016
Redesigning a code based editor into a straightforward question and assignment creation tool.
The NCIA Activity editor replaced static templates Norton used to create content for student sites. These templates were not accessible to the editors who instead submitted their updates through a lengthy edit process. The Activity Editor allows the editors to create and manage their activities directly. The first release of the Editor did not include a WYSIWYG editor which meant that the learning curve was high for the users.
Our task was to make the content entry and management process easier and more efficient.
Since this editor was being used for a number of projects, we had an idea of how it was being used, but needed to see the users in action before we started our designs. Contextual inquiries were a great way to confirm requirements and discover issues that the users didn’t realize were blockers.
These interviews helped us determine that one of the biggest issues was that the editor did not reflect how the questions were displayed to the students. We also discovered that users took advantage of external tools to track changes while copy-editing their assignments. We followed up our contextual inquiries by holding a design studio to confirm our findings with our users and establish priorities.
Our solution was to build an editing tool that was flexible and resembled what the user would see in the student view. By creating designs that have the same base structure we were able to append sections to question types that had very specific needs without drastically changing the experience for the user.
This improved the learning curve for the user but negatively impacted the Word Track Changes workflow.
Aligning design patterns
After a while we had a huge number of screens to manage. We took a day to review them on paper and make sure we were consistent with our patterns!
These tools will be used to create many questions and activities. This includes Norton’s formative adaptive quizzing tool called Inquizitive.